Privacy Policy

Shipbays LLC ("Shipbays," "we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (shipbays.com), use our online portal, or engage our logistics, fulfillment, and freight services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We collect information that you provide directly to us, information generated during your use of our services, and information from third-party sources. This may include:

• Personal Identification Information: Name, company name, email address, mailing address, billing address, phone number, and account credentials.
• Shipment Information: Origin and destination addresses, recipient contact information, item descriptions, customs declarations, package weights and dimensions, and tracking numbers.
• Financial Information: Credit card details, bank account information, billing records, and transaction history. (Note: Payment processing is handled by secure third-party processors; we do not store full credit card numbers on our servers).
• Technical Data: IP addresses, browser type, operating system, access times, pages viewed directly before and after accessing the Site, and cookies.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our logistics and fulfillment services. Specifically, we use your information to:

• Process, fulfill, and track your shipments and freight orders.
• Facilitate customs clearances, duties, and taxes processing on your behalf.
• Create, manage, and secure your Shipbays user account.
• Process payments, issue invoices, and prevent fraudulent transactions.
• Communicate with you regarding service updates, tracking notifications, quotes, and customer support inquiries.
• Comply with legal obligations, including U.S. and international trade laws, customs regulations, and transportation security mandates.
• Analyze website usage and improve our technology integrations and user experience.

3. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, to successfully provide global supply chain services, we may share your information in the following situations:

• Third-Party Service Providers: We share necessary shipping data with partnered carriers (e.g., FedEx, DHL, USPS, UPS), freight forwarders, local delivery agents, and customs brokers to facilitate the transit and delivery of your goods.
• Government and Regulatory Agencies: We are legally required to share specific shipment data, commercial invoices, and sender/recipient details with domestic and international customs authorities (e.g., U.S. Customs and Border Protection) to clear goods across borders.
• Business Transfers: If we are involved in a merger, acquisition, financing due diligence, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to a subpoena, court order, or other legal request.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes SSL encryption for data transmission, secure data storage facilities, and strict access controls to our Warehouse Management System (WMS). While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. A "cookie" is a string of information which assigns you a unique identifier that we store on your computer. You can typically set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of our online shipping portal.

6. Your Data Rights & Choices

Depending on your location, you may have specific rights regarding your personal information:

• Access & Update: You may review, correct, or update your account information at any time by logging into your Shipbays account settings or contacting us.
• Marketing Opt-Out: If you no longer wish to receive promotional communications from us, you may opt-out by clicking the "unsubscribe" link in our emails. You will still receive mandatory transactional emails related to your active shipments and billing.
• Data Deletion: You may request the deletion of your personal data. Please note that we are required by law to retain certain shipping, financial, and customs records for a specified period even after you close your account.

7. International Data Transfers

Shipbays LLC is headquartered in the United States, but we facilitate logistics originating primarily from India. Your information may be transferred to, stored, and processed in the United States or any other country in which we, our affiliates, or our subcontractors maintain facilities. By using our services, you consent to the transfer of information to countries outside of your country of residence.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, your data rights, or how we handle your information, please contact us at:

Shipbays Logistics LLC
1234 Supply Chain Way, Suite 100
Los Angeles, CA 90001, USA

Email: support@shipbays.com
Phone: 1-800-000-0000